NetSuite CRM , Customer Relationship Management (CRM) is a technology that lets companies extract maximum value from all types of client interactions. The software helps your employees access customer information to reach out to them and formulate marketing campaigns, initiate sales processes and provide optimal customer service.
CRM lets your organisation maintain detailed records of customer orders, billings, service request and other follow up processes. It generates a mine full of data that can subsequently used for better business decisions by analysing customer trends and target newer segments. Organisations operating without a CRM are at a disadvantage and stand no chance to their competitors when it comes to optimised business processes.
NetSuite is one such top-of-the line CRM that is employed widely by all size businesses to run and grow operations smoothly. This blog will help you understand the best features of NetSuite CRM, its benefits and how it can help you grow your business.
NetSuite CRM Multiple real-time dashboards
NetSuite CRM comes with multiple real-time dashboards that give you full view of customer information in a spectrum of areas letting your sales and marketing teams identify key stats and act accordingly. Calls made, unresolved client calls, volume of call and response to marketing campaigns are all recorded to let you take up appropriate steps for higher conversions. The entire system is cloud-based making it accessible to you from all places and at any time keeping you updated on your business operations. Also, each dashboard can be customised as per business needs and to limit employee level information accessibility.
Automated campaign management
NetSuite comes with automated marketing campaign management tool that lets you customise your brand’s marketing plans based on data generated by the system. Customer response patterns and purchase trends, demography and history, all play important roles in formulating successful marketing campaigns. You have access to a range of information about your past and present customers with projections about their trends and behaviors. All of it ensures that you formulate an optimal campaign for target customers groups for maximising conversions.
NetSuite CRM Email marketing
With NetSuite CRM you have the ability to set and monitor your email marketing campaign on the same platform as other plans. This lets to create targeted campaigns with customised content for maximum positive response and conversion. Response to each email sent is then recorded against the customer’s details for future reference and campaign plans.
Opportunity & lead management
With full spectrum information about customer trends, buying records, sales inputs, contact and meeting details, categories of products and services they are interested in, you team has the best way of identifying opportunities and working on them. NetSuite CRM lets your team align marketing with sales to track leads and manage all lead generation processes. It enables building full profile of customers that further helps you personalise your approach to each target customer for best conversion results.
Forecasting sales made easy
With all customer real-time information and trends available on the CRM before you, NetSuite gives you the opportunity to capitalise on sales opportunities and also predict conversion outcomes. Specific tools such as system of checks and balances triangulate sales forecast giving you key insight into better sales opportunities and target conversions.
Analytics that matter
With the full cloud-based system providing real-time data, you can personalise reports and generate them to indicate key performance that matters for your business. You can generate them any time and have the team updated and chalk out future plans for best business results. The cloud-base NetSuite CRM lets you do it any time and any place taking your operations a notch higher.
TEQSuite is a leading name in customising NetSuite CRM for businesses for optimal results. It’s important that you have the experts to tailor the software as per your business and employee accessibility levels for best outputs.
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